A: At Faux&Flora, we strive to ensure that all our floral arrangements arrive in perfect condition. However, if your order is damaged upon arrival, please follow these steps to resolve the issue quickly: 1. Contact Us Immediately: Reach out to us once you realize you arrangement is damaged. You can contact us via email at fauxandflora@gmail.com. 2. Provide Evidence: To expedite the process, please include a clear photo of the damaged flowers and the packaging in your email. 3. Order Information: Include your order number or confirmation email and details about the condition of the flowers when they arrived. 4. Resolution: Once we review the provided information, we will promptly arrange for a replacement to be sent out to you at no additional cost, or offer a full refund based on your preference. Your satisfaction is our priority at Faux&Flora!

I'm happy you asked! A: We pride ourselves on the amount of customization you can add to make it uniquely your own! 1. You can choose the size of arrangement you want (small, medium or large) OR you can take it a step further and specifically pick how many stems of which flowers you want! 2. We have an abundance of flower types and colors for you to pick from, even if you see a pre-made arrangement but just want it a little different, let me know and I will do my best to make it exactly how you want at no additional cost! 3. I always say there are no rules when it comes to art. And that means, there are no arrangement styles we wont attempt for you! Whether you want classic, modern or downright extravagant we will put love and passion into each flower that you receive. 4. With our accessories and add-ons, you can pick your own vase, ribbons, personalized note or any kind of decoration! If there is an addition you would love to have with your arrangement but don't see listed on our website, give me a shout and I will do my absolute best to make sure we can get it for you!

A: Faux flowers, also known as artificial flowers, are imitation blooms crafted from materials such as silk, paper, or plastic to replicate the appearance of real flowers. We use the finest silk flowers to provide longevity and durability, often used for décor purposes where freshness and maintenance of live flowers aren't feasible or wanted. At Faux&Flora, we do offer a wide selection of high-quality faux flowers. These are perfect for clients who want the beauty of flowers in their homes or events without the upkeep of real blooms. Our faux flowers come in various styles and colors to suit different aesthetics, ensuring that every arrangement looks as stunning and realistic as possible!

A: Of course! We can take returns before 30 days of your receiving date, just reach out and we can walk you through the steps